General Conditions

The National Network of Youth Tourism (RNTJ) consists of the Youth Hostels of Portugal and the Autonomous Regions of Madeira and Azores managed by Movijovem and other entities operating in concession system.

 

Terms and conditions

1. Any person can use the Youth Hostels regardless of their age.

2. The person with the reservation must have the Youth Hostels Card or the European Youth Card EYC. To get the discount related to the EYC and/or the EYC Gift Voucher the person with the reservation shall book directly with the hostel of the intended destination or with the Reservation Centre central.

3. Any child or youngster under 16 (sixteen) years-old, even if having the EYC or the Youth Hostels Card, must be accompanied by a responsible adult. If not, he/she must have a consent form signed by a responsible adult.

4. According to Law 37/2007, 14th august, smoking in enclosed spaces of Youth Hostels is not allowed. It is also not allowed to eat, drink and / or smoke in the rooms.

5. Animals are not allowed in Youth Hostels, except for service dogs accompanying disabled persons.

6. Users are individually liable for any damage they cause, assuming the responsibilities.

7. The common kitchen and laundry (while existing in the Youth Hostel), allow individual clients to cook their own meals and do their own washing. All information regarding the use of the equipment shall be provided by the reception.

8. In double bedrooms it is allowed the presence of, at most, two adults, a child/youngster and a baby, or an adult and two children/youngsters (up to age 16 are considered youngster).

9. Bath towels are only provided to clients accommodated in double rooms, family rooms and apartments.

10. The change of bed linen and towels are provided, every three days by the cleaning service. In case the client expressly requests the room not to be cleaned, the Hostel will ensure its cleaning at least every 3 days.

11. Personal assets forgotten or abandoned inside the rooms, after moving, exchanging or leaving the Youth Hostel will be removed and placed in our store room. These can be picked up within 48 hours by who proves to be the owner.

12. Booking the “bed” type of room means booking a bed in dormitory. The room is shared with other guests, belonging or not to the same group. It is the youth hostel responsibility to assign the beds.

13. Adults accompanied by children in double rooms, family rooms and apartments:

a. Adults accompanied by children up to four years old, including - the adult must provide the cradle for the child, if the Youth Hostel does not have this service (free).

b. Adults accompanied by children aged five to twelve years, including - it is mandatory to reserve an "extra bed" (for free), subject to availability of resources of the Youth Hostel.

c. Adults accompanied by children/youngsters aged thirteen to fifteen including, is required to reserve an "extra bed", benefiting from a 50% discount; subject to availability of beds of the Youth Hostel.

14. The acquisition of the service "extra bed" gives the customer the right to enjoy an extra bed that can increase the accommodation capacity of a double bedroom, family room or apartment.

15. The "extra bed" has the dimensions of a single bed, no guardrails. Movijovem is not responsible for any falls or accidents suffered by clients as a result of its misuse.

16. Booking confirmation, modification, cancellation and refund policy

Any individual (aged over 16 years old) or collective client may reserve accommodation in a Youth Hostel, under the conditions set out below.

a. Changes to previously confirmed bookings must be made for the same youth hostel.

Refunds are made ​​via bank transfer or gift voucher (valid for 12 months) to use on a future booking.


Reservations for individual clients

- A reservation is confirmed with the payment of the first night of the stay, the balance amount is paid at check in.

- Reservations under campaigns, programs and promotions are subject to full payment according to specific conditions.

- Changes to the date of stay less than 15 days prior to arrival date (inclusive) shall be subject to payment of the Rate of Change in the amount of € 10 (ten euro), and only one change per reservation is allowed.

- Full or partial cancellations with less than 15 days from the arrival date (inclusive) are not entitled to any refund.

- Reservation cancellations over 15 days prior to arrival date (inclusive) are entitled to a full refund.

 

Reservations for groups

- A reservation is confirmed with the payment of only part of the total amount of the reservation; the balance amount is paid 15 days prior to arrival date (inclusive).

- Changes to the date of stay less than 15 days prior to arrival date (inclusive) shall be subject to payment of the Rate of Change in the amount of € 10 (ten euro), and only one change per reservation is allowed.

- Changes to bookings of less than 5 days from date of entry (inclusive) are not allowed.

- Full or partial cancellations with less than 15 days from the arrival date (inclusive) are not entitled to any refund.

- It is charged a fee for groups of ten or more elements, according to the prices in use.

 

17. Online reservations – it may not be applied any discounts to reservations made online.


18. Schedules

a. Check in: between 18h00 and 00h00

b. Check out: until 12h00

c. Cleaning: between 12h00 and 18h00

d. Silence: between 00h00 and 08h00

 

19. Meals

a. Breakfast: between 08h30 and 10h00

b. Lunch: between 13h00 and 14h00 *

c. Dinner: between 19h30 and 20h30 *

*The schedules and services may vary from hostel to hostel, please check it at the reception.

 

20. The services and schedules here mentioned can be changed with no previous warning.


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